Security
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HighlightsDear Customer, As part of First Abu Dhabi Bank's (FAB's) response to the ongoing COVID-19 coronavirus outbreak, we are writing to update you on the measures we have taken to mitigate against potential risks to our clients, employees and business. Service continuity Our mobile and online banking solutions are available to you at any time. All of our online banking channels, including iBanking, FABOnline and NAFURA, can continue to be accessed from work or from home locations using supported browsers, by users who already have access to these portals. Our Global Transaction Banking (GTB) channel support team and client services team are currently operating in a 'business as usual' (BAU) mode, and are available should you have any questions or issues with our portals. If you are sending manual instructions via paper for any other services, we strongly encourage you to begin using our online services as these are available 24/7, and can be securely accessed from work, or from home. They offer a very convenient way to transact with FAB, especially in the event that you need to work-from-home to practice social distancing and avoid the spread of COVID-19 during these challenging times. Our online channel support team is available to fast track channel implementation to help our clients in this situation. Please contact tbchannel.support@bankfab.com or call +971 2 692 0766 if you wish to speak to a member of our online channel support team. Staying connected, together Our team is actively monitoring the global health situation, and during this difficult time, we are putting all our efforts into supporting our clients and ensuring service continuity. You can continue to keep up to date about how we are responding to COVID-19 by visiting us at https://www.bankfab.com/en-ae/updates Kind regards, First Abu Dhabi Bank 
NAFURA Auto-upload client programThe NAFURA client will monitor a preset folder for incoming files and if one is found, the auto-upload program will compress and encrypt each file prior to transferring it to FAB. The NAFURA client program can also be configured to retrieve files such as MT940/950 statements and advices from FAB in the same way
NAFURA WebsiteBy logging on to NAFURA website the client can monitor and approve the uploaded transactions uploaded by automated client. Also NAFURA website offer a rich set of inquiry fuctionality on accounts and transations associated with those accounts.Customer Support UAE: +971-2-6920766  tbchannel.support@bankfab.com
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News Bulletin :Dear Valued Customer, On the auspicious Occasion of Eid al-Fitr, please be advised that the following dates will be AED processing holidays in Channels
Normal processing shall be effective from Monday 24th April 2023 onwards. If EID falls on Saturday 22nd April 2023 - Monday 24th April 2023 will also be holiday and normal processing shall be effective from Tuesday 25th April 2023 onwards. We take this opportunity to wish you and your families a very happy Eid al-Fitr. Thanks and Regards, GTB Channel support team EmaraTax Payments: Federal Tax Authority has declared the launch of “EmaraTax”, a new tax platform designed to provide a better experience for taxpayers managing their tax obligations (https://tax.gov.ae/en/emaratax.aspx) effective early December 2022. In line with the launch, changes will be implemented by CBUAE and Federal Tax Authority (FTA) with respect to GIBAN tax payments. All customer who do tax payments using GIBAN would need to generate a unique payment reference number from the “EmaraTax” portal which should be included when making FTA payments. In-line with the change, we have enhanced our corporate channels to facilitate the required validation when your FTA payments are being made to ensure they are duly processed. This functionality will be available in NAFURA from 6th December 2022 onwards. Dear Valued Client, In line with the recent announcement by UAE authorities related to the adoption of a Monday to Friday working week, we would like to inform you of the following changes that impact First Abu Dhabi Bank’s Cash Management services. The following revised working days will be effective from 1st January 2022. Domestic and International (AED) Payments including Payroll will be processed Monday through Saturday.
Sunday will be a weekend day off.
Should you have any questions, you may contact us at +971-2-6920766 or reply to email TBChannel.Support@bankfab.com. Thanks and Regards, GTB Channel support team Mandatory beneficiary address for payments to Canada :Dear Valued Client,
This is to inform you about the recent changes made to Anti-Money Laundering Regulations by the Canadian Department of Finance. Effective June 2021, it is mandatory to provide accurate and complete beneficiary information for payments to Canada, irrespective of currency. To avoid delays or cancellations, please ensure that you obtain and include the beneficiary address, in addition to the beneficiary account number and beneficiary name when making international payments to Canada. Please contact Global Transaction Banking (GTB)Channels Support on TBChannel.support@bankfab.com should you require any assistance to capture the beneficiary address information. Further information can be obtained from your FAB Cash Management Solutions and Advisory representative. Best regards, First Abu Dhabi Bank eDirham and Ratibi Top-up :We are pleased to introduce eDhiram and Ratibi Cards Top-up service in Nafura. This service will enable customers to top-up eDirham and Ratibi cards via existing Nafura Payment file formats [Single/Bulk & MDMC]. Please contact your RM for more details about this service. GPSSA - New Contribution Codes Addition :Nafura has been enhanced for processing GPSSA Payments with eight new contribution types as per the UAE Central Bank mandate in addition to the existing contribution types, General Pension and Social Security Authority (GPSSA) and Adjustment Payments (ADJST).
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